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REFUNDS & RETURNS
If for any reason you need to initiate a return or request a refund, we’re here to make the process simple and hassle-free. Please review the following information to learn more about our policy and how we can assist you.
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Rochester, NY 14612-9997
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Refund and Return Policies
At Obeekyo, we take pride in crafting each product with care and dedication to ensure your satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds and Returns: We accept returns and offer refunds for eligible items based on the condition of the product and the reason for return. Please refer to our separate policies for digital products and physical goods for specific eligibility criteria.
Refund Process: To initiate a refund or return, please contact us within 30 days of receiving your order. We will guide you through the process and assist you with any questions or concerns you may have. You can use the contact form found throughout the site, or our email address.
Conditions for Refunds: Refunds are subject to certain conditions, including the condition of the returned item and any applicable restocking fees or shipping costs. Certain items may be non-refundable or marked as final sale, so please review the product details carefully before making a purchase.
Fair Use Policy: We have implemented a fair use policy to ensure the integrity of our refund process and prevent misuse. This policy helps us maintain quality service for all customers and protects our business from fraudulent activities.
Customer Satisfaction Commitment: Your satisfaction is our top priority, and we are committed to resolving any issues or concerns you may have in a timely manner. Our goal is to provide you with an exceptional shopping experience and ensure that you are completely satisfied with your purchase.
Physical Goods Refunds and Returns Policy
This policy outlines the terms and conditions specific to physical products purchased through Obeekyo.
Eligibility for Refunds and Returns:
Customers are eligible for refunds or returns for tangible products under the following conditions:
- Damaged or Defective Item: If the physical product received is damaged or defective upon arrival, rendering it unusable or significantly different from the product description.
- Incorrect Order: If the customer receives the wrong item or a product that does not match the description or their purchase.
- Unhappy Customer: If you are truly dissatisfied with your purchase and feel unhappy with the product received, you may request a refund or return. We want our customers to feel confident and satisfied with their purchase experience.
Refund Process:
To request a refund or return for tangible products, customers should follow these steps:
- Contact Support: Reach out to our customer support team via email or our contact form within 30 days of receiving the product. Please include your order number and details of the issue you are experiencing with the item.
- Provide Information: In your communication, provide any necessary documentation or information related to the issue, such as photos showing the damage or a description of the problem encountered.
- Review and Resolution: Our support team will review your request and the provided information. If the issue is confirmed to be eligible for a refund or return, we will guide you through the next steps.
- Return the Item (if required): In some cases, we may require you to return the item to us. We will provide instructions on how to return the product, including the address for the return shipment.
- Refund Issuance: Upon receipt of the returned item or confirmation of the issue, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 7-10 business days.
Please note that refunds are subject to approval and may be denied if the issue does not meet the eligibility criteria outlined in our policy. We strive to ensure a fair and transparent process for all refund requests.
Conditions for Refunds:
Our policy for refunds on tangible products is designed to ensure fairness and transparency for both our customers and our business. Please review the following conditions and limitations:
- Condition of Returned Item: To be eligible for a refund or return, the item must be in its original condition, unused, and in the same packaging as when it was received. Any signs of wear and tear, damage, or alterations may affect the eligibility of the item for a refund.
- Restocking Fees: In some cases, a restocking fee may apply for returned items. This fee covers the costs associated with inspecting, repackaging, and restocking the item. The restocking fee, if applicable, will be deducted from the refund amount.
- Shipping Costs: Customers are responsible for covering the cost of return shipping for refunded or returned items, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
- Eligible Issues: Refunds will be considered for physical good products that are defective, damaged during shipping, or not as described. Common issues that may warrant a refund include manufacturing defects, incorrect sizing or color, or items received in a damaged condition.
- Timeframe: Requests for refunds or returns must be submitted within 30 days of receiving the product. Refund requests made after this period may not be eligible for consideration.
Please note that refunds are subject to approval and may be denied if the returned item does not meet the conditions outlined in our policy. We strive to ensure a fair and transparent process for all refund requests, while also protecting the integrity of our products and services.
Fair Use Policy:
To maintain fairness and integrity in our refund process for physical goods, we have implemented the following fair use policies:
- Return Limits: Customers are entitled to a reasonable number of returns for physical goods within a specified time period. Excessive or repetitive return requests may be subject to review and may result in limitations on future returns or exchanges.
- Timeframe: Returns must be initiated within 30 days of receiving the product. Requests for returns made after this period may not be eligible for consideration, unless otherwise specified in our policy or due to extenuating circumstances.
- Eligibility Criteria: To qualify for a return, the item must meet the conditions outlined in our refund policy, including being in its original condition, unused, and in the same packaging as when it was received. Items that show signs of wear and tear, damage, or alterations may not be eligible for a refund.
- Inspection Process: All returned items will undergo a thorough inspection to determine their eligibility for a refund or exchange. This inspection may include assessing the condition of the item, verifying its original packaging, and confirming any reported issues or defects.
- Discretion: We reserve the right to exercise discretion in granting refunds or returns for physical goods, taking into account the nature of the issue and any extenuating circumstances. While we strive to accommodate our customers’ needs to the best of our ability, we may deny refund requests that do not meet the conditions outlined in our policy.
Our fair use policy is designed to protect the interests of both our customers and our business, ensuring a positive experience for all users of our digital products. We appreciate your cooperation in adhering to these guidelines.
Customer Satisfaction Commitment:
At Obeekyo, we are dedicated to ensuring your satisfaction with our products. If you encounter any issues or have concerns regarding your purchase, we encourage you to reach out to us promptly.
We value your feedback and are committed to providing a positive experience for every customer. Our team is here to assist you with any questions or concerns you may have regarding your order, and we will work diligently to resolve any issues to your satisfaction.
Your happiness with our products is our top priority, and we are committed to going above and beyond to ensure you are delighted with your purchase from Obeekyo.
Thank you for choosing Obeekyo. We appreciate your trust and support, and we look forward to serving you in the future.
Digital Products Refunds and Returns Policy
This policy outlines the terms and conditions specific to digital products purchased through Obeekyo.
Eligibility for Refunds and Returns:
Customers are eligible for refunds or returns under the following conditions:
- Damaged or defective file: If the digital product received is damaged or defective and cannot be accessed or used as intended.
- Incorrect file: If the customer receives the wrong digital product file that does not match the description or their purchase.
- Unhappy Customer: If you are truly dissatisfied with your purchase and feel unhappy with the product received, you may request a refund. We want our customers to feel confident and satisfied with their purchase experience.
Refund Process:
To request a refund or return for a digital product, customers should follow these steps:
- Contact Support: Reach out via our email or contact form below within 30 days of purchase. Please include your order number and details of the issue you are experiencing with the digital product.
- Provide Information: In your email, provide any necessary documentation or information related to the issue, such as screenshots showing the problem, error messages, or a description of the issue encountered.
- Review and Resolution: We will review your request and the provided information. If the issue is confirmed to be eligible for a refund or return, we will process your request promptly.
- Refund Issuance: Upon approval, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 7-10 business days.
Please note that refunds are subject to approval and may be denied if the issue does not meet the eligibility criteria outlined in our policy. We strive to ensure a fair and transparent process for all refund requests.
Refunds for Digital Products are Subject to the Following Conditions:
- Timeframe: Requests for refunds must be submitted within 30 days of the date of purchase. Refund requests made after this period may not be eligible for consideration.
- Eligible Issues: Refunds will be considered for digital products that are defective, damaged, or not as described. Common issues that may warrant a refund include corrupted files, missing content, or technical errors preventing access to the product.
- Customer Satisfaction: We understand that customer satisfaction is paramount. If you are truly unhappy with your purchase and feel dissatisfied with the product for any reason, please reach out to our support team to discuss your concerns. We are committed to finding a resolution that meets your needs whenever possible.
- Discretion: Refunds may be granted at our discretion, taking into account the nature of the issue and any extenuating circumstances. We reserve the right to deny refund requests that do not meet the conditions outlined in this policy.
We strive to ensure a fair and transparent process for all refund requests, while also protecting the integrity of our digital products and services.
Fair Use Policy:
To ensure fair and responsible use of our digital products, we have implemented the following policies:
- Limited Downloads: Each purchase grants the customer access to a specific number of download attempts for the digital product. Once the maximum number of downloads has been reached, further access may require additional authorization or may not be available.
- Refund Limits: Customers are entitled to a reasonable number of refund requests for digital products. Excessive or repetitive refund requests may be subject to review and may result in limitations on future refunds or purchases.
- Non-Transferable: Digital products purchased from Obeekyo are for personal use only and may not be transferred, shared, or resold to others. Any unauthorized distribution of digital products may result in the revocation of access and may void eligibility for refunds.
- Abuse Prevention: We reserve the right to monitor and investigate any suspected misuse or abuse of our refund policy. This includes but is not limited to fraudulent activity, unauthorized access, or attempts to circumvent the terms and conditions outlined in this policy.
Our fair use policy is designed to protect the interests of both our customers and our business, ensuring a positive experience for all users of our digital products. We appreciate your cooperation in adhering to these guidelines.
Customer Satisfaction Commitment:
At Obeekyo, we are deeply committed to ensuring your satisfaction with our digital products. If you encounter any issues or have concerns regarding your purchase, we encourage you to reach out to us promptly.
We value your feedback and strive to provide a positive experience for every customer. Your satisfaction is our priority, and we are committed to working with you to resolve any issues and ensure that you are completely satisfied with your digital product purchase from Obeekyo.
Thank you for choosing Obeekyo. We appreciate your trust and support, and we look forward to serving you in the future.
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You may not sell, distribute, or use them for commercial purposes without obtaining proper permission.